We at Naturest India strive to deliver high-quality, eco-conscious products you’ll love. However, if for any reason you’re not fully satisfied with your purchase, this Return & Refund Policy outlines your rights and our procedures.
📘 Interpretation and Definitions
Interpretation
Words capitalized in this policy have meanings defined under the following conditions. These definitions apply whether they appear in singular or plural.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as “Naturest India”, “we”, “us”, or “our”) refers to the brand and entity operating this website.
- Goods refers to the products offered for sale on our website.
- Orders means a request by you to purchase Goods from us.
- You means the individual or entity accessing or using our service.
🗓 Your Order Cancellation Rights
You are entitled to cancel your order within 7 days of receiving the product without providing any reason, provided the product meets the return conditions outlined below.
To exercise your right of cancellation, you must notify us via email or phone within 7 days of delivery.
Once we receive the returned item and confirm its eligibility, we will initiate your refund within 7 business days using your original payment method. No refund fees will be charged.
📦 Conditions for Returns
To qualify for a return and refund, the following conditions must be met:
- The product was delivered to you within the last 7 days
- The item is unused, undamaged, and in its original packaging
- A valid receipt or proof of purchase is provided
We do not accept returns on the following:
- Products made to order or customized
- Products that are naturally perishable or near expiry
- Opened or used personal hygiene items (e.g., toothbrushes, bathing bars, tongue cleaners)
- Gift boxes or bundled kits
- Discounted or clearance items (unless damaged)
We reserve the right to reject returns that do not meet these conditions.
🚚 Returning Goods
You are responsible for returning the Goods to us at your own cost.
We strongly recommend using a trackable and insured shipping service. We are not responsible for lost or damaged return shipments, and refunds will only be issued once the returned item is received and verified.
Return Address:
📍 Naturestindia shop86, urban estate, phagwara-144401, Punjab
🎁 Returns on Gifts
If the product was marked as a gift and shipped directly to you, you will receive store credit once the return is approved.
If the product was not marked as a gift or was sent to the buyer who later gifted it to you, the refund will be issued to the original purchaser.
💸 Refund Process
- Refunds will be made via the original payment method
- We will initiate your refund within 7 business days of receiving the returned product
- Shipping charges are non-refundable unless the product was defective or sent in error.